Snapper Christmas hours As we near the end of what has been a tumultuous year for many, the Snapper team want to thank our customers for their ongoing support during 2020. We will be tagging off from Tuesday 22nd December to spend time with friends and family, returning on Wednesday 6th January 2021. Should you need any Snapper-based assistance over the holiday period, you have a few options available: Self-service and assistance online Registered cardholders can now get in touch with us via the website. Read more about our online self-service functionality. Getting assistance in person The Wellington i-SITE will be operating slightly reduced hours over the break: Up until 23rd December normal hours apply: Monday – Wednesday 8.30am – 3.30pm; Thursday – Friday 8.30am – 5.00pm, Saturday and Sunday 9am – 5pmChristmas hours: 24 December – 8.30am to 3pm 25 December – closed 26 December – closed 27 December – 8.30am to 5pm 28 December – 8.30am to 5pm 29 December – 8.30am to 5pm 30 December – 8.30am to 5pm 31 December – 8.00am to 3pm 1 January – closed 2 January – 8.00am to 4pm 3 January – 8.30am to 4pm Upper Hutt i-SITE will be operating slightly reduced hours over the break: Friday 20th – 23rd December normal hours apply: Monday to Friday 9am – 4pm; Saturday and Sunday 9.30am – 4pmChristmas hours: 24 December – 9am to 4pm 25 December – closed 26 December – closed 27 December – closed 28 December – closed 29 December – 9am to 4pm 30 December – 9am to 4pm 31 December – 9am to 4pm Keen to speak with us? Snapper’s helpdesk – 0800 555 345 – will be closed on public holidays, but otherwise available as normal on business days: Monday to Friday 8am to 6pm Saturday 8am to 1pm Snapper web orders and replacements for faulty RideBank cards: Any web orders, or requests for replacement RideBank cards, placed after the 18th December will be fulfilled on January 6th when the Snapper office reopens.Refunds: Any penalties, which qualify for a proactive refund, incurred over the Christmas break will be processed in 3 working days. If you haven’t received a refund within this time frame, you can get in touch with us by logging into your Snapper account, selecting the trip in question from the transaction history and selecting the ‘HELP’ option. Wishing you and your loved ones a safe, happy and relaxing Christmas. Team Snapper
