Snapper at Red Light

Kia ora Wellington, 
 
As Aotearoa has now moved to the Red Light setting as part of our COVID-19 response, we wanted to update you on what that means for Snapper users.  For the most part – business is as usual. 

Catching the bus and train

There are no changes to current operating – please see Metlink’s website for more detail on expectations when you travel, as well as all service updates and timetables. Alternatively, you can call the Metlink Service Centre on 0800 801 700. 

Snapper customer care

In-person Snapper support:

Please note: The Snapper Head Office is closed to the public.  
 
Snapper assistance is available at either of the Wellington City, or Upper Hutt i-SITE service centres.  
 
Wellington City 
Wellington i-SITE Visitor Centre 
111 Wakefield Street 601 
(In front of the Michael Fowler Centre) 
No vaccine pass required 
  
Hutt Valley 
Upper Hutt i-SITE Visitor Centre 
836 Fergusson Drive, Upper Hutt 
(In the Expressions Art and Entertainment Centre) 
Vaccine pass required 
 
You can find their opening hours, here. 

Kiosks / retailers:

Requirements for vaccine passes and mask wearing will be dependent on the individual retailer/kiosk location. Please see the COVID-19 government website, or check with the retailer if you’re unsure.

We aim to ensure our locations page, detailing our Snapper retailers, Snapper Kiosks and Service Centres, is as up to date as possible.   

As always, we appreciate your patience with our frontline partners as we all endeavour to keep each other safe.   

Kia kaha, 
Team Snapper