Missing a top-up

If you have recently purchased a top-up but the balance is missing from your card please provide the following information to the team so that we can take a look for you.

  • Enter your 16 digit Snapper card number e.g 1010000012345678
  • DD slash MM slash YYYY
  • Please enter a number less than or equal to 300.
  • Max. file size: 128 MB.