How can we help?

Frequently asked questions

Using Snapper

What is a penalty/default fare? Problems topping up How do I transfer my balance to another card?

Concessions

Who can get a concession? How do I know my concession has successfully been applied to my card? What do I do if my Child concession expires?

Travel passes

How does my travel pass activate/expire? Will I still receive default/penalty fares with a travel pass? Can I have more than one active pass at once?

Loss and damage

Registering your Snapper card Lost or stolen Snapper cards Damaged/Broken Snapper

Using Snapper

What is a penalty/default fare? Problems topping up How do I transfer my balance to another card?

Concessions

Who can get a concession? How do I know my concession has successfully been applied to my card? What do I do if my Child concession expires?

Travel passes

How does my travel pass activate/expire? Will I still receive default/penalty fares with a travel pass? Can I have more than one active pass at once?

Loss and damage

Registering your Snapper card Lost or stolen Snapper cards Damaged/Broken Snapper

View all FAQ's
Contact us