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Frequently asked questions

Using Snapper

What is a penalty/default fare? How do I transfer my balance to another card?

Concessions

Who can get a concession? How do I know my concession has successfully been applied to my card? What do I do if my Child concession expires?

Travel passes

How does my travel pass activate/expire? Will I still receive default/penalty fares with a travel pass? Can I have more than one active pass at once?

Loss and damage

How do I register my Snapper card? What if I lose my Snapper card? What happens if my card gets damaged?

Using Snapper

What is a penalty/default fare? How do I transfer my balance to another card?

Concessions

Who can get a concession? How do I know my concession has successfully been applied to my card? What do I do if my Child concession expires?

Travel passes

How does my travel pass activate/expire? Will I still receive default/penalty fares with a travel pass? Can I have more than one active pass at once?

Loss and damage

How do I register my Snapper card? What if I lose my Snapper card? What happens if my card gets damaged?

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