What happens if my card gets damaged?

If you happen to break or damage your Snapper, you’ll need to purchase a new card at your own cost.

To block your card, fill in the form here.

Once you’ve blocked your Snapper card, you’ll soon be emailed a 9-digit token number with instructions to transfer any remaining balance, concession and passes to your new Snapper card (you’ll need to buy a new Snapper or use an existing one you may have).  You can use this token number with the Snapper Mobile app, or at any Snapper kiosk or retailer.

Once you’ve added the balance to a new Snapper card, your old card will be permanently blocked and cannot be reactivated. If you change your mind before you’ve used the token number to transfer your balance to another card, you can get back in touch with us to unblock your card – this can take approximately 4 hours (but can sometimes take up to 12 hours) to update in the system.

Please do not punch holes in your Snapper.

Snapper cards are built differently to simple cards with magnetic stripes (the black stripe seen on the back of most EFTPOS and credit cards). A Snapper card contains a small smartchip, as well as an antenna/power loop, which is invisible from the outside.

With all of this technology going on inside, if you do punch a hole through the card, there’s a very good chance that you’ll break or damage the antenna, even if you don’t puncture it directly. This could stop your Snapper card working consistently, as the Snapper reader won’t be able to detect the card or provide power to the chip.