What do I do if my Accessible concession expires?

If your concession has expired and you receive an Accessible concession via the Te Hunga Whaikaha Total Mobility scheme, please contact Metlink.

If you receive an Accessible Concession via being a client of Blind Low Vision NZ, you can call the Snapper Customer Care team on 0800 555 345, and we’ll be happy to look into it for you.

TIP: As long as the card is registered, a concession expiry reminder email will be sent to the registered email address in the month before the expiry is due to occur.

It is the cardholder’s responsibility to ensure that the concession is reapplied for in a timely manner following expiry. Refunds will not be available for travel taken before the concession is reapplied.

This policy is set by Metlink, and is in line with their Conditions of Carriage/refund policy (https://www.metlink.org.nz/legal/refund-policy).

For any questions, please reach out to Metlink on 0800 801 700.