What if I lose my Snapper card?

If you’ve lost your registered Snapper card, the best thing to do in the first instance is block the card to protect your balance and any passes on the card (by preventing the card from being used). This will also allow you to transfer your balance/travel passes or concessions to a replacement Snapper card.
To block your card, just use the form here.

Once you’ve blocked your Snapper card to protect your balance, you’ll be emailed a 9-digit token with instructions on how to transfer any remaining balance and passes to your new Snapper card. You can collect this token using the Snapper Mobile app, or at any Snapper kiosk or retailer.

Once you’ve collected the balance to a new Snapper card, your old card will be permanently blocked and cannot be used again. If you find your card before you’ve collected the balance on another card, just get back in touch with us and we’ll happily unblock it for you – this may take up to 24 hours to update in the system.

If you haven’t registered your Snapper yet, create an account and register it now – or, if you already have an account, you can register here. It only takes two minutes and keeps your Snapper safer than cash.

Special Snapper cards

Te Hunga Whaikaha Total Mobility cards – If your Te Hunga Whaikaha Total Mobility card is lost or stolen, you’ll need to contact Metlink for a new one. You can contact Metlink here.

School ID Snapper cards – If your Snapper card is also your school ID, you’ll need to arrange a replacement through your school’s administrator.