Snapper Frequently asked questions Collecting a token
An image showing a little person carrying a dollar sign from one Snapper card to another.

Collecting a token

You can collect your Snapper token after it has been issued, which allows you to transfer your balance (including a travel pass and concession if you have them) across to your new Snapper the following ways:

  • Using the free Snapper Mobile app available from Google Play with an Android near-field communication (NFC) smartphone and a next-generation Snapper card (these have a ‘+’ on the top right-hand corner of the card).
  • Visiting a Snapper Service Centre with your 9-digit token number (a new Snapper card can be purchased at the service centre, online through the Snapper store or from a Snapper retailer).