Can I get a refund on my bus/rail/day pass?

Refunds for change of mind or circumstance are not available for any pass product. If there is an alternative reason you’re seeking a refund, such as a purchase issue – feel free to reach out to us and we will assess what we can do .

This policy is set by Metlink, and is in line with their Conditions of Carriage/refund policy (https://www.metlink.org.nz/legal/refund-policy).

For any questions, please reach out to Metlink on 0800 801 700, or for more information on 30-day passes, see the Metlink website.