If you’re a Community Services Card holder, you can access a public transport concession that gives you a 50% discount on adult fares for Metlink bus and rail services.
In order to receive the discount fare, the concession needs to be applied to a Snapper card. Please see the below instructions on how to do this.
To find out if you can get a Community Services Card and how you can apply, please visit the Work and Income website.
You can apply for the Community Connect concession at the form below:
If you require any extra assistance to complete the application, please call Metlink’s Contact Centre on 0800 801 700.
To apply for the Community Connect concession, you will need:
Apply using your existing Snapper card, or receive a free Snapper card from Metlink. For more information on getting a free Snapper card, call Metlink on 0800 801 700 or visit the Metlink concession page.
*If you have a Community Services Card, your client number can be found on the front of your card. If you have a combined SuperGold/Community Services Card, your client number is on the back (see example pictures below).
For your concession to be applied to your fare, just tag on, and tag off using your Snapper card as normal. To show that the discounted fare has been applied, the readers will beep twice, and display “CONNECT” (as shown in the images below). Check out how to tag on and off the Snapper readers for bus and rail.
Please make sure to always travel with your Community Services Card as proof of concession, as you may be asked to present this to Metlink staff.
Once your concession application has been approved you will be presented with a page confirming your concession expiry. Your concession will be valid until the expiry date of your Community Services Card.
If your Community Services Card expires and you receive a replacement, you will need to use this new card to reapply for the Community connect connection on your Snapper card.
As long as your Snapper card is registered, you will receive notice via email that your expiry date is approaching, so that you can make the appropriate arrangements. You can find information on renewing your Community Services Card, here.
You will be able to reapply for the concession once the existing concession expires (e.g. the day after).
Create an account and register your Snapper card here. Or Register your Snapper card to an existing account here.
It is the cardholder’s responsibility to ensure that the concession is reapplied for in a timely manner following expiry. Refunds will not be available for travel taken before the concession is reapplied.
This policy is set by Metlink, and is in line with their Conditions of Carriage/refund policy (https://www.metlink.org.nz/legal/refund-policy).
For any questions, please reach out to Metlink on 0800 801 700.
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