The easiest way to get in touch with a Snapper query is to fill out one of the following forms. Your query will be actioned by the team and you will receive a response via email.
Free helpdesk hotline:
0800 555 345
Helpdesk open hours:
Monday to Friday 8:00am-6:00pm Saturday 8:00am-1:00pm
Closed public holidays
The team are online to answer your queries Monday to Friday 8:00am – 6:00pm.
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Wellington Railway Station Information Centre Inside Wellington Railway Station (Bunny Street) Opposite the ticket windows
Monday to Friday 7.30am to 7.30pm Saturday & Sunday & public holidays 8.30am to 4.00pm Closed Christmas Day
